Standard booking terms between the customer and the provider

These terms apply to the booking together with the information shown in the booking flow and any additional provider terms below. Mandatory rights under applicable Norwegian law always take precedence.

1. The parties

The provider and seller is PASTRY MODELS MACPABRO, Thereses gate 31L 0354 Oslo, email pastrymodels@gmail.com, telephone +4748907239, organisation number 931269909. The provider is responsible for the service or other offering being booked.

The customer is the person making the booking.

The booking platform: Bookero is supplied by Atami AS, Markens gate 30, 4611 Kristiansand, organisation number 998 643 171. Atami AS supplies the technical booking solution and is not the provider of the activity, stay, rental or other offering. Questions concerning performance, changes, cancellation, complaints and refunds must therefore be directed to the provider.

2. Scope of the agreement

The agreement consists of these standard terms, the description and price shown in the booking flow, the customer's booking, the confirmation and any additional provider terms. Additional terms may supplement the operational rules for the offering, but cannot change the booking platform's role or restrict mandatory consumer rights. In any other conflict, specifically agreed information about the individual booking takes precedence over general terms.

3. Price and payment

The total price and any mandatory taxes or fees are shown before the booking is completed. The customer is not required to pay additional charges that were not disclosed before the agreement was made.

Available payment methods, the time of charging and any payment on arrival are shown in the booking flow. For card payments, the amount may be reserved or charged as described during payment.

4. When the agreement becomes binding

For an ordinary direct booking, the agreement becomes binding when the customer completes the booking and receives electronic confirmation. If the booking is marked as a request, it is not final until the provider approves it and the customer receives confirmation.

An obvious typing, pricing or system error which the customer understood or should have understood does not bind the party that made the error. The provider must then contact the customer without undue delay.

5. Delivery and customer cooperation

The offering is delivered at the time and place and with the content stated in the booking flow and confirmation. The customer must verify that names, contact information, dates, times, participant numbers and other selections are correct.

The customer and participants must arrive at the stated time, follow reasonable safety instructions and provide accurate information necessary for safe delivery. The provider may refuse participation when required for safety or by law. Any refund is assessed under the additional terms and applicable law.

6. Changes, cancellation and no-show

The provider's deadlines and rules for changes, cancellation, rebooking and no-show are stated in the booking flow or the additional terms below. Those rules supplement and do not restrict rights arising under mandatory law.

A cancellation option voluntarily offered by the provider is not the same as a statutory right of withdrawal.

7. Right of withdrawal

Whether a right of withdrawal applies depends on the offering. Under section 22(m) of the Norwegian Right of Withdrawal Act, it will normally not apply to non-residential accommodation, transport of goods, car rental, catering, or services related to leisure activities when the agreement provides for a specific date or period of performance.

For other services, a statutory right of withdrawal may apply. Where it applies, the provider must supply the required information and withdrawal form. The customer may contact the provider if it is unclear which rule applies.

8. Changes or cancellation by the provider

The provider must notify the customer as soon as possible if the offering has to be changed or cannot be delivered. The customer must be offered a reasonable alternative, rebooking or refund when required by the agreement or applicable law. An alternative is carried out only if the customer accepts it.

9. Delay, defects and complaints

If the offering is not delivered as agreed, the customer must contact the provider as soon as possible and within a reasonable time. The customer should describe the issue and requested remedy so the provider has an opportunity to investigate and, where appropriate, correct it.

The customer retains all remedies available under the agreement and mandatory law, including where applicable repeat performance, a price reduction, termination, repayment or damages.

10. Damage and liability

The customer may be liable for documented loss or damage intentionally or negligently caused by the customer or a participant to the provider, equipment or a third party. Ordinary wear and tear is not damage. Nothing in these terms limits liability that cannot legally be limited.

11. Personal data

Personal data is processed to administer and fulfil the booking, handle payment, send necessary communications and comply with legal obligations. More information about controller roles, purposes, retention and customer rights is provided in the privacy notice available in the booking flow or from the provider.

12. Complaints and disputes

Complaints must first be directed to the provider using the contact details in section 1. The parties should attempt to resolve the matter amicably. If it is not resolved, the customer may investigate mediation through the Norwegian Consumer Authority or another approved dispute-resolution body. Disputes may also be brought before the ordinary courts.

Additional terms from the provider

PASTRY MODELS MACPABRO

Avbestilling

Gratis avbestilling inntil 48 timer før kursstart – du får pengene tilbake.
Ved avbestilling senere enn 48 timer før kursstart refunderes ikke beløpet, men du kan sende en annen person i ditt sted.
Ved for få påmeldte kan Pastry Models avlyse kurset. Du får da full refusjon eller tilbud om ny dato.

Oppmøte

Møt opp ca. 10 minutter før kursstart.
Kommer du for sent, kan vi dessverre ikke forlenge kurset.
Kurs er på engelsk og fransk.

Allergier og hygiene

Vi bruker hvete, melk, egg og nøtter på kjøkkenet. Gi beskjed om allergier ved bestilling.